Shipping & FAQ

At Adhesive Tapes Direct, we ensure fast and reliable delivery across Australia using Sendle. Below, you’ll find details on our shipping process and answers to frequently asked questions.

1. Shipping Process

1.1 Australia-Wide Delivery

We offer shipping across all states and territories in Australia. Our trusted delivery partner, Sendle, ensures efficient and secure transportation of your orders.

1.2 Shipping Costs

Shipping costs are automatically calculated at checkout based on Sendle’s real-time rates, which consider the delivery location and package size.

1.3 Order Processing Time

All orders require 2-3 business days for processing before dispatch. Once shipped, delivery times vary depending on your location:

  • Metro Areas: 2-5 business days
  • Regional Areas: 5-10 business days
  • Remote Locations: Delivery times may vary

1.4 Tracking Your Order

Once your order is dispatched, you will receive a tracking link via email. You can monitor your delivery status in real time through Sendle’s tracking portal.

1.5 Undeliverable or Delayed Shipments

Occasionally, delays may occur due to unforeseen circumstances such as extreme weather or courier disruptions. If your package is significantly delayed, please contact us at [email protected].

2. FAQ

2.1 Ordering & Payments

What payment methods do you accept?

We process payments through Stripe, and accept all major payment methods including Visa, Mastercard, American Express, and more. All transactions are securely processed.

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible at [email protected].

2.2 Shipping & Delivery

How are shipping rates calculated?

Shipping costs are determined by Sendle based on your location and order size. Rates are displayed at checkout.

Currently, we offer standard shipping and express shipping via Sendle. However, express options may be unavailable for certain locations. Eligibility will be displayed at checkout.

Yes! Once your order is dispatched, you will receive an email with a Sendle tracking link.

2.3 Products & Returns

What types of adhesives do you sell?

We offer a wide range of adhesive tapes, including masking tape, double-sided tape, electrical tape, safety tape, foam tape, strapping tape, and many more. Browse our catalog for full details.

Only faulty or defective items can be returned. Please see our Returns & Refunds Policy for details.

You can have a look at our Buying Guides for more information on adhesive products and their uses. If you’re unsure, contact us at [email protected], and our team will be happy to assist you.

3. Contact us

If you have any further questions, feel free to reach out to us: 📧 Email: [email protected] 🌐 Website: www.adhesivetapesdirect.com.au We appreciate your business and look forward to serving your adhesive tape needs!
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