Shipping & FAQ
At Adhesive Tapes Direct, we ensure fast and reliable delivery across Australia using Sendle. Below, you’ll find details on our shipping process and answers to frequently asked questions.
1. Shipping Process
1.1 Australia-Wide Delivery
We offer shipping across all states and territories in Australia. Our trusted delivery partner, Sendle, ensures efficient and secure transportation of your orders.
1.2 Shipping Costs
Shipping costs are automatically calculated at checkout based on Sendle’s real-time rates, which consider the delivery location and package size.
1.3 Order Processing Time
All orders require 2-3 business days for processing before dispatch. Once shipped, delivery times vary depending on your location:
- Metro Areas: 2-5 business days
- Regional Areas: 5-10 business days
- Remote Locations: Delivery times may vary
1.4 Tracking Your Order
Once your order is dispatched, you will receive a tracking link via email. You can monitor your delivery status in real time through Sendle’s tracking portal.
1.5 Undeliverable or Delayed Shipments
Occasionally, delays may occur due to unforeseen circumstances such as extreme weather or courier disruptions. If your package is significantly delayed, please contact us at sales@adhesivetapesdirect.com.au.
2. FAQ
2.1 Ordering & Payments
What payment methods do you accept?
We process payments through Stripe, and accept all major payment methods including Visa, Mastercard, American Express, and more. All transactions are securely processed.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible at sales@adhesivetapesdirect.com.au.
2.2 Shipping & Delivery
How are shipping rates calculated?
Shipping costs are determined by Sendle based on your location and order size. Rates are displayed at checkout.
Do you offer express shipping
Currently, we offer standard shipping and express shipping via Sendle. However, express options may be unavailable for certain locations. Eligibility will be displayed at checkout.
Can I track my order?
Yes! Once your order is dispatched, you will receive an email with a Sendle tracking link.
2.3 Products & Returns
What types of adhesives do you sell?
We offer a wide range of adhesive tapes, including masking tape, double-sided tape, electrical tape, safety tape, foam tape, strapping tape, and many more. Browse our catalog for full details.
Can I return or exchange a product?
Only faulty or defective items can be returned. Please see our Returns & Refunds Policy for details.