Privacy & Security Policy

Last Updated: 11/02/2025

At Adhesive Tapes Direct, we are committed to protecting your privacy and ensuring the security of your personal and payment information. This policy outlines how we collect, use, store, and protect your data when you visit our website, www.adhesivetapesdirect.com.au, and use our services. Our policies comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

We collect personal information necessary to provide our products and services, including:

1.1 Personal Information You Provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely via third-party payment gateways such as PayPal, Stripe, or Afterpay)
  • Account login details (if you create an account)
 

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages you visit and time spent on our site
  • Device type and operating system
  • Referral source (e.g., how you found our website)
 

This data helps us improve our services and enhance the user experience.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and for analytics purposes. You can manage cookie preferences via your browser settings.

 

2. How We Use Your Information

We collect and use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our products, services, and Website experience
  • Send transactional emails, including order confirmations and shipping updates
  • Send promotional emails (only with your consent)
  • Detect and prevent fraud or security threats
  • Comply with legal obligations
 

 

3. Data Protection & Security Measures

We implement industry-standard security protocols to safeguard your personal information, including:

  • 256-bit SSL Encryption – All transactions and personal data are encrypted using Secure Socket Layer (SSL) technology, ensuring secure communication between your browser and our website.
  • Firewalls & Intrusion Prevention – Our servers are protected by firewalls and monitored to prevent unauthorized access.
  • Secure Access Controls – We enforce strict access controls, including password protection, two-factor authentication (2FA), and regular security audits.
  • Anti-Virus & Threat Detection – Our systems are continuously scanned for malware, phishing attempts, and other cyber threats.
 

Your personal information may be stored electronically within secure cloud-based servers or in limited hard-copy formats, all of which are protected against unauthorized access.

 

4. Payment Security

At Adhesive Tapes Direct, we do not store or process your credit card details directly. Instead, we use Stripe, a PCI-DSS Level 1 compliant payment gateway, which ensures:

  • Tokenized Transactions – Your credit card details are never stored on our servers. Instead, a unique token is used for secure processing.
  • Bank-Level Encryption – Payments are processed securely via end-to-end encryption through Stripe.
  • Fraud Prevention – Stripe’s advanced AI-driven fraud detection system helps prevent unauthorized transactions.
 

All payments are securely submitted for processing via Stripe and your financial institution, ensuring that your sensitive data remains protected at all times.

 

5. Your Rights & Choices

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Withdraw consent for marketing communications
  • Request deletion of your personal data (subject to legal requirements)
 

To exercise your rights, contact us at [email protected].

 

6. Third-Party Links & External Websites

Our Website may contain links to third-party websites (e.g., payment providers, social media). We are not responsible for their privacy policies. Please review their terms separately.

 

7. International Data Transfers

If we transfer your data outside Australia (e.g., cloud storage or third-party services), we ensure it is protected in accordance with Australian privacy laws.

 

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

 

9. Contact Us

If you have any questions or concerns regarding your privacy or data security, please contact us:

📧 Email: [email protected]
🌐 Website: www.adhesivetapesdirect.com.au

We are committed to continuous security improvements and ensuring your online shopping experience remains safe and secure.

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