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FAQ
What payment methods do you accept?
We process payments through Stripe, and accept all major payment methods including Visa, Mastercard, American Express, and more. All transactions are securely processed.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible at sales@adhesivetapesdirect.com.au.
How are shipping rates calculated?
Shipping costs are determined by Sendle based on your location and order size. Rates are displayed at checkout.
Do you offer express shipping?
Currently, we offer standard shipping and express shipping via Sendle. However, express options may be unavailable for certain locations. Eligibility will be displayed at checkout.
Can I track my order?
Yes! Once your order is dispatched, you will receive an email with a Sendle tracking link.
What types of adhesives do you sell?
We offer a wide range of adhesive tapes, including masking tape, double-sided tape, electrical tape, safety tape, foam tape, strapping tape, and many more. Browse our catalog for full details.
Can I return or exchange a product?
Only faulty or defective items can be returned. Please see our Returns & Refunds Policy for details.
How do I choose the right tape for my needs?
You can have a look at our Buying Guides for more information on adhesive products and their uses. If you’re unsure, contact us at sales@adhesivetapesdirect.com.au, and our team will be happy to assist you.